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I had an interesting remote case today. The machine concern had a DVD drive that Windows did not see.
I first tried the solutions found at http://support.microsoft.com/kb/314060:
- The registry entries that needed deleting did not exist
- Nothing change when I reinstalled the driver.
During my exploration, I realise that Windows was accessing the disk. I then found out that the drive letter used for the DVD drive was Z: (no idea why or who changed it to Z:). The problem was that there was a Windows Network share assigned to drive Z: and it trumps the DVD drive Z: - so no DVD.
Using Control Panel, Administrative Tools, Computer Management, Disk Management - I change the drive letter for the DVD drive to D: and solved the problem.
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Comments
Another reason to not use Z: for anything
In a Windows domain situation, Z: is temporarily used if you have a login script. This can cause grief in hardware inventory programs and other scripts.
Dave in MN